Loose Type-C port. What can be done?

[Big_Ram]

I purchased this laptop last month. Today I got to try out the USB Type-C port which I find out is not behaving reliably.

I have a dual USB-C and USB-A  connector pendrive. When I plugged the Type-C connector to the Type-C port in the laptop, windows did not recognise any USB device connected to that port. 

I ran the UEFI diagnostics for the Type-C (USB Test) port which came out failed and I have saved the logs for it as well.

Windows is recognising the pen drive for a very low amount of times. The computer is having a bad time recognising the drive. Sometimes when I plug in nothing happens, and other times windows detects the pen drive. 

Note:  he pen drive is being correctly detected by my other two Type-C phones on the first attempt with either orientation of the pen drive's connector. The connection is also stable and not disconnected even if I try to fiddle around with the drive while it's connected to the phone.

Therefore I think it is safe to assume that the pen drive's connector being used is not faulty/damaged

After further testing, these cases are consistent with what I found: 

• If the pen drive is detected, and I slightly press down on it, it is disconnected. If I remove my finger it is reconnected again.
• If the pen drive is not detected, then I have to firmly press the pen drive against the port. Removing the firmness, the drive is also disconnected

I conclude from this that the Type-C port on the laptop is loose/unreliable.

So my question is if this is what I should be expecting from a Type-C port on a laptop or if this type of experience with the port is of substandard quality and then what can be done about it?

[KrazyToad · Accepted solution]

@Big_Ram

Welcome to HP Community

I have gone through your Post and would like to help

I appreciate all your efforts and expertise in troubleshooting this issue

This is a Hardware problem. I suggest you contact HP Support in your Region for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.