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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Lost Dongle or receiver USB for wireless Elite key board

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08-01-2017 03:05 AM
Dear Sir/Madam
I have lost the USB receiver or Dongle to my HP Wireless Elite Keyboard , Model No RK713 A (P/N: S/N: if neededed let me know please). I have searched Amazon and Ebay for a replacement USB receiver/dongle but have found nothing. Similar threads on this site have not lead to anywhere promising. I am happy to pay for thi lot Dongle.
Please for your kind urgent attention & help, If no replacement or a solution for this , unfortunately you lost me as a customer along with my family if I don' hear from you.
Kind Regards
Dr H Ahmeidat
08-02-2017 11:54 AM - edited 08-02-2017 11:55 AM
Hello, @hopeforeer - Hope you are well 🙂
Thanks for reaching out! I'd like to help!
Going through your post, I understand that you lost the USB dongle for your wireless keyboard. I am afraid that this is not a replaceable part 😞
Both the keyboard and USB receiver is hard coded to talk only to each other. This has been done because, when used in large groups, could confuse each other. Hence one HP mouse / keyboard will only talk to one USB receiver.
I hope that answers your concern adequately. Let me know!
Good luck 🙂
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DVortex
I am not an HP Employee