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‎09-01-2017 08:21 AM

HP Recommended
Product: Probook 450 G1
Operating System: Microsoft Windows 10 (64-bit)

Downloaded BIOS update but unable to instal without password

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-01-2017 08:30 AM

HP Recommended

@DrPeter

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Chat >> https://support.hp.com/us-en/contact-hp

 

When talking to the HP rep ask them to escalate your service request.

 

REO

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1 REPLY 1

‎09-01-2017 08:30 AM

HP Recommended

@DrPeter

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Chat >> https://support.hp.com/us-en/contact-hp

 

When talking to the HP rep ask them to escalate your service request.

 

REO

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