Loud and hot

[Dchil10]

Bought this laptop as a gift for my daughters birthday. Opened today amd the fan is very loud and constant while in use. It also got extremely hot underneath to the point we couldn't touch it

[Hawks_Eye]

Hi @Dchil10 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

That’s frustrating, especially for a brand-new laptop! The loud fan and excessive heat could be due to background processes, poor airflow, or thermal management settings. Here’s how to troubleshoot:

Check for Background Processes

• Open Task Manager (Ctrl + Shift + Esc) and look for high CPU usage.
• End unnecessary tasks that might be overloading the system.

Ensure Proper Ventilation

• Place the laptop on a flat, hard surface (avoid beds or soft materials).
• Use a cooling pad or elevate the back slightly to improve airflow.

Update BIOS & Drivers

• Visit HP’s support page and check for BIOS and thermal management updates.
• Install the latest updates and restart the laptop.

Adjust Power Settings

• Go to Control Panel → Power Options → Change plan settings → Advanced power settings.
• Set Processor Power Management to Balanced or Lower Maximum Performance to reduce heat.

Clean the Cooling System

• If comfortable, open the laptop and check for dust buildup in the fans.
• Use compressed air to clean vents and cooling components.

 

Since this is a brand-new laptop, if the issue persists, consider contacting HP phone support for a possible replacement or repair. 

Let me know if you need further assistance! 🚀

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Take care, and have an amazing day!

Regards, 

Hawks_Eye