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HP Recommended
HP Pavilion au007tx
Microsoft Windows 10 (64-bit)

While gaming or using any softwares which needs my NVIDIA GPU usage, the laptop starts lagging unless I plug in my charger and I thought this is because the GPU uses external power from the AC Adapter and I always keep my charger plugged in while using those applications.

 

But sometime back I came across this issue, after using continuously for 2-3 hours, the laptops starts buzzing loudly with screen flickering with it, it stops when I remove my charger or after about 1-2 minutes if left unattended.

 

So, this became usual and today the samething happened and suddenly my laptop switched off in the process. Now, it is not turning ON without the charger plugged in. It works normally with the charger plugged in but shuts off as soon as I plug out the charger. 

 

I used the HP PC Hardware Diagnostics Tool to check if my battery is working fine and the battery test passed. I did the test for battery under both System Tests and Component Tests tabs and it passed both the times.

 

What is this issue with my laptop if the battery is working fine? And why does it start flickering suddenly? Please help ASAP.

 

 

This is the test log results : 

 

HP PC Hardware Diagnostics Windows Application

CeementBatteryCheckResult: 11
DevicesSupported: 1
DeviceCount: 1
Primary_ACPowerOn: True
Primary_ACAdapterOk: True
Primary_TestresultString: OK
Primary_DesignCapacity: 5350mAh
Primary_FullChargeCapacity: 3136mAh
Primary_RemainingCapacity: 3143mAh
Primary_MaxError: 0
Primary_CycleCount: 688
Primary_Temperature: 28deg C
Primary_Voltage: 8508mV
Primary_Current: 0mA
Primary_DesignVoltage: 7700mV
Primary_Status: 128
Primary_CellVoltage1: 4197mV
Primary_CellVoltage2: 4311mV
Primary_CellVoltage3: 0mV
Primary_CellVoltage4: 0mV
Primary_SerialNumber: 59240 05/27/2016
Primary_ManufacturerName: 313-54-31
Primary_BatteryCTNumber: 6FRQN11CF27FLF
Primary_Warranty: 3
Primary_CalibrationType: 1
Primary_ChargeControl: Supported
Primary_TempCharge: True
Primary_ChargeTest: False
Primary_ChargeCapacity: 58
Primary_TempAlarm: False
Primary_DeepDischarge: False
Primary_FullCharge: True
Primary_FullChargeStatus: False
Primary_BatteryCharge: True
Primary_DesignCycleCount: 1000
 

I'm attaching the screenshot of the diagnostics tool for reference. 

 

system check.JPG

2 REPLIES 2
HP Recommended

Welcome to the HP Support Community @Vignesh1

 

Update your BIOS:

 

HP Notebook System BIOS Update (Intel Processors)

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-15-au000-notebook-pc-series/1...

 

Version: F.46 Rev.A

Fixed in this release: - Provides improved security.

 

Version: F.45 Rev.A

Fixed in this release: - Fixes an intermittent issue where the system battery does not recharge completely.- Provides the updated Intel CPU microcode to improve system stability and security.

 

Version: F.44 Rev.A

Fixed in this release: - Provides improved security.

 

Version: F.42 Rev.A

Fixed in this release: - Fixes an issue where the battery information is reported incorrectly.- Provides improved battery health when the system is connected to an AC adapter.
- Provides improved security of UEFI code.

NOTE: HP strongly recommends transitioning promptly to this updated BIOS version which supersedes all previous releases.

 

REO

HP Recommended

Hey,

 

Yes, I went through a few posts on the forum previously before posting this thread and updated my BIOS to this version already, but it did not help. I still have the save problem. It instantly shuts off as soon as I unplug the charger. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.