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‎05-18-2026 04:56 AM

HP Recommended

My laptop doesn't turn on anymore if I'm not plugging it in with its AC Adapter. 

It shows at first my battery percentage was at 99% and over the course of few days it keeps dropping down and today it has come down to 4% and does not go up.

I know, I need to get my battery replaced, and I'm trying to contact HP Support for a quotation of how much a new battery replacement will cost. Can someone tell me on what it will range here in the Philippines?

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1 REPLY 1

‎05-18-2026 05:43 AM

HP Recommended

Hi, @Jaydis, Welcome to the HP Support. 

  

I will be more than happy to help you out here. I am an HP employee not an expert but an experienced community member in HP support videos. It will be easy for me if you mentioned your Product Name or Model. As I am not sure of the product but instead I am sending you the link of HP support Assistance. Hope it helps you.

 

Here are the links which may help you to resolve the issue: 

 

Introduction to HP Support Assistant 9 | HP Support Assistant | HP Support

 

HP Support Assistant | HP® Support

  

 Do keep me posted. 

  

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

RITA_R2

HP Support 

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