Low battery notification issue

[KonstantinosP]

I recently changed battery on my laptop cause the previous one had capacity problems. I went to a repair store near my house and we ordered a new battery that's supposedly compatible with my laptop. However ever since I've put the new battery in my laptop the low battery notification doesn't show up and my laptop ends up hibernating on its own. I've tried to fix the problem by customizing my power plan, as many threads indicate so. However nothing happened. Furthermore I've noticed that my battery falls low very quickly when its 50% and bellow. 

Any advice would be welcomed and I thank you in advance.

[praveenbv · Accepted solution]

Hi@KonstantinosP, Welcome to the HP Support Community!

I understand that you have an HP Notebook - 15-ac103nv  you replaced the battery with a Local tech but the charge is depleting very quickly You've done a remarkable job performing the steps. 

You may order the replacement parts on the HP Parts Store, use the HP Parts Surfer to find the part number and If you've already looked for it and couldn't find it on the HP Parts Store, you may want to get it locally at the online store such as Amazon or eBay, etc...as the part numbers are universal. 

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

NOTE: You may skip any steps that have been performed by you already.

• Power off the laptop.
• Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
• Disconnected AC adapter from the laptop.
• Press and hold the power button for 15 seconds.
• Reconnect the battery and plug the AC adapter.
• Power ON the laptop.

Now let us uninstall the battery drivers and reinstall them. The following steps will help:

• Open the device manager. 
• Expand "Batteries". Right-click on the ACPI battery drivers and select uninstall. If there are multiple entries of the ACPI battery drivers then uninstall them all.
• Close the device manager. Restart the laptop.
• The Windows operating system will reinstall the battery drivers while restarting. 

It is a good idea to download and run a BIOS update for your laptop via this link. The charger must be connected until the BIOS update is complete to avoid any power interruptions due to the battery draining out. 

Post a successful BIOS update,  you may check if the battery charges fully. If not then please perform the steps as described in detail in this HP document. These steps help in testing and calibrating the battery. 

If it's compatible it should fix the issue?

NOTE: Please skip the steps mentioned in "Test and calibrate the battery using HP Support Assistant".

I sincerely hope this fixes the issue. Keep me posted. 

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Have a great day!