cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 4
106
Flag Post

Low cpu clock when ac charger plugged in

HP Recommended
Pavilion 15-EC0013DX
Microsoft Windows 10 (64-bit)

I’ve had my laptop for about 8 months and the problems started about 2-3 months ago whenever I charge my laptop the cpu stays at 0.4 ghz. When I take the charger out it returns to normal. I have tried changing my power options but it has not worked.

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
28,802 28,755 2,371 3,585
Message 2 of 4
Flag Post
HP Recommended

@IrrelevantQB In Windows 10, go to Device Manager, find the section titled Firmware, expand it and right click "System Firmware" then click "Update Drivers" select "Search Automatically Online" and let Windows do it's thing, it will take a couple of minutes, it should update the firmware of the machine.

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

It says I have the best drivers

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
28,802 28,755 2,371 3,585
Message 4 of 4
Flag Post
HP Recommended

@IrrelevantQB In that case, I suggest you create a new user account to check if that helps, and run a hardware test to identify if this is a hardware malfunction:

Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details

  • Hold the power button for at least five seconds to turn off the computer.
  • Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  • On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
  • Click Extensive Test.
  • Click Run once, or Loop until error.
  • While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation