cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
5 3 0 0
Message 1 of 8
186
Flag Post

Solved!

M.2 Nvme SSD not recognized

HP Recommended
Pavilion 15cc-563st
Microsoft Windows 10 (64-bit)

Hello,

 

I installed a crucial M.2 SSD  nvme for boot and the hard drive as storage but unfortunately, bios or windows are not recognizing that the SSD is installed in the PCI slot. I know this laptop is compatible with it as I was told by a HP tech support. Please help

7 REPLIES 7
Highlighted
Level 20
Level 20
122,954 113,135 18,203 27,781
Message 2 of 8
Flag Post
HP Recommended

Hi:

 

The reason for your dilemma is that your notebook's M.2 slot only supports SATA SSD's, not NVMe.

 

Below is the link to the service manual for your notebook.

 

Chapter 1, page 2 has the supported drive types.

 

http://h10032.www1.hp.com/ctg/Manual/c06525445

 

Solid-state drive:
For use only on computer models with model numbers 15-cc1xx and 15-cc6xx:
● 512-GB, 2280, Peripheral Component Interconnect Express (PCIe), Non-Volatile Memory Express (NVMe)
solid-state drive
● 256-GB, 2280, PCIe, NVMe solid-state drive

Reply
0 Kudos
Highlighted
Author
New member
5 3 0 0
Message 3 of 8
Flag Post
HP Recommended

I contacted HP tech support and he said this laptop is capable of having dual storage configuration. He is the one who pointed me to this nvme ssd. 

Reply
0 Kudos
Highlighted
Level 20
Level 20
122,954 113,135 18,203 27,781
Message 4 of 8
Flag Post
HP Recommended

I don't know what you want me to do about it.

 

I don't work for or represent HP.

 

The service manual is quite specific regarding in which 15-cc model series NVMe drives are supported.

 

Whoever gave you that information that a NVMe SSD was supported in the 15-cc5xx model series was clearly mistaken.

 

Return or exchange the NVMe SSD for a SATA M.2 SSD, and your problem will be solved, and you should have dual storage as well.

Reply
0 Kudos
Highlighted
Author
New member
5 3 0 0
Message 5 of 8
Flag Post
HP Recommended

Okay. So I looked at the sata m.2 ssd and it looks like the connector wouldn’t fit my laptop. Can you find me one that will actually fit this laptop? Thanks so much for your help. 

Reply
0 Kudos
Highlighted
Level 20
Level 20
122,954 113,135 18,203 27,781
Message 6 of 8
Flag Post
HP Recommended

You're very welcome.

 

If you are looking at a SATA M.2 drive and it has two notches, it will fit in the slot just fine.

 

I don't know what capacity you are wanting...I am showing you the 500 GB SATA model from Crucial...

 

https://www.crucial.com/ssd/mx500/ct500mx500ssd4/ct11452459

 

Also if you had looked at the Crucial memory report for your specific notebook, you would have seen that only SATA M.2 SSD's were offered for your notebook.

 

https://www.crucial.com/compatible-upgrade-for/hP---Compaq/pavilion-15-cc563st

 

But if you look at the report for the 15-cc100 for example, you will see that NVMe M.2 SSD's are supported.

 

https://www.crucial.com/compatible-upgrade-for/hP---Compaq/pavilion-15-(15-cc100---15-cc199-models)

 

I know you were placing your trust in a company representative, but it also helps to get confirmation.

 

You can see how tricky and specific some of these upgrades can be.

 

 

Reply
0 Kudos
Highlighted
Author
New member
5 3 0 0
Message 7 of 8
Flag Post
HP Recommended

Hello,

I installed a Crucial SSD on my Hp Pavilion 15-CC563ST and its working and properly cloned. When I go into the BIOS to change the boot order, it's not letting me do it. When I click on the boot manager, it shows both the SSD and HDD but I cannot change the priority. Please help.

Reply
0 Kudos
Highlighted
Level 20
Level 20
122,954 113,135 18,203 27,781
Message 8 of 8
Flag Post
HP Recommended

Hi:

 

Unfortunately, I wouldn't be able to help you with that.

 

The only suggestion I can offer is to make sure that you don't have Windows installed on the 2.5" drive because the PC will always want to boot from that drive first.

 

I suggest you start a new post on that subject if removing Windows from the 2.5" drive doesn't allow the PC to boot from the M.2 SSD.

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation