MPP Pen 2.0 and Pavilion X360 14 (ek2002nl)

[Snowy72]

Hi there Ian4770,

Interesting. How did you convince them to replace the stylus?? They brick-walled me after ghosting me on WhatsApp for almost 3 weeks. Now they don't even answer it. Here is their final email denying warranty:

Dear Customer,

We are contacting you from the HP Online Store Italia after-sales service regarding your return request made through social media channels.
We are sorry but your return request cannot be accepted.
According to HP policy, signed and accepted during the purchase in the terms and conditions, in case of change of mind or dissatisfaction with a product, the customer has the right to a return with refund at no additional cost (in no case is it possible to replace it with a different product).

However, the request must be made within 14 days of receiving the package. In your case, since the time limit within which the customer can communicate his request has been exceeded (your package was delivered on August 23), we are sorry but we will not be able to proceed.

I still cannot believe my eyes reading this email! For a pen that was defective out of the box, for a support team that wasted that 2+ weeks for nothing, and then that email. Shame on you HP.

The display on the laptop supports MPP 2.0 . Any pen mpp2.0 should work on it. Even MPP2.6 should work. Because the protocol is backward compatible. These HP pens have issues with their pressure sensor. I tested it in Ubuntu 22 with xinput and it constantly showed a pressure of 600 units even when the tip was not touching the screen.

[ian4770]

Hi Snowy72,

So the replacement pen arrived today and I can confirm that so far it is working as I would expect.  Fingers crossed it continues to do so.

As this is actually my daughter’s pen and laptop, she was able to try some of her friend’s HP MPP 2.0 pens out on her laptop this week and they both worked.

So I am pretty sure it was the pen and not the laptop.

As for how I managed to get a replacement, I can only assume it was because I had taken out HP care warranty at the time I purchased the laptop and pen so  I had contacted the HP care team.