MPP rechargeable pen not working with Laptop

[Mariano560]

Hello!
I bought an HP MPP2.0 rechargeable tilt pen for my HP Envy x360 2-in-1 laptop 14. I have set it to charge for an hour like how its written in the manual, however the light has never gone from amber red to white like how it said. I have set it to charge for 4 more hours with the light still being amber red. 
I tried to use the pen but it does not work, I tried any solution I could find like troubleshooting, checking for updates or reinstalling the touch screen drivers to no avail. I even set my pen to charge overnight with the light still red in the morning. I also tried a my phone and laptop's USB-C cable with no results. 

Any help is greatly appreciated.

[Raj_05]

Hi @Mariano560,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you've already tried several troubleshooting steps with your HP MPP2.0 rechargeable tilt pen, but it's still not charging or working properly. Here are a few additional steps you can take.

• Verify Power Source and Cable: Ensure that the USB-C cable you're using is capable of transferring both power and data. Some cables are designed only for data transfer and may not charge devices properly.
• Check USB Port: Try using different USB ports on your laptop or a different power source altogether (like a USB wall charger) to rule out any issues with the laptop's USB port.
• Pen Compatibility: Double-check the compatibility of the pen with your specific HP Envy x360 model. Sometimes, pens may not work across all devices even within the same brand due to different technologies or protocols.
• Reset Pen: Some pens may have a reset function. Check the user manual for instructions on how to reset the pen. This can sometimes resolve connectivity or charging issues.

Given that you've already tried multiple cables and left the pen to charge overnight with no change in the indicator light, it suggests there might be a hardware issue either with the pen or its charging mechanism.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support