-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
3
0
0
HP Recommended
38,402
8,270
3,268
HP Recommended
IF what you mean is that the laptop case is broken, I don't know what you expect us here to do about that.
If it was broken by accident, then that damage is specifically excluded under the warranty terms and even if the laptop is still under the original warranty, HP is not going to fix it.
If the laptop is new and arrived with the case broken, then you might have a warranty claim -- but you have to check with HP Support directly about that as any claim would need to be submitted to them, not to us.
HP contact info: https://support.hp.com/us-en/contact-hp?openCLC=true
I am a volunteer and I do not work for, nor represent, HP
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community