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‎04-11-2020 03:08 AM

HP Recommended
Product: Pavilion 15 series
Operating System: Microsoft Windows 8.1 (64-bit)

my laptop turns off after clicking sound. initially, it will automatically be resolved after leaving my laptop for a few hours then it went back to the same and the problem occurs the same.  I thought it was some kind of software glitch but it makes thing more worse as it switched off in between process now the condition is that initially it even switched on now it gets turn off when my laptop try to diagnose my laptop as some parts of my window are missing during hard reset please help me

1 REPLY 1

‎04-11-2020 07:25 AM

HP Recommended

Hi
PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

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