Major Laptop issue!

[Redbeard3]

HELP! My girlfriends laptop will not recognize that it is plugged in, thus the battery will not charge. The laptop will stay on for about 2-3 minutes before shutting off. I have attempted to use a power cord that is known to be working from another HP laptop and it still does not recognize it is plugged in. I cannot factory reset, in case it is a driver issue, because it says it must be plugged in to work. I cannot contact support because the serial number on the bottom of the laptop has worn off from use. PLEASE HELP!

[The_Fossette]

@Redbeard3,

Welcome to the HP Support Community!

I recommend you update the BIOS and the chipset driver from the below link and check whether the issue is resolved.

https://support.hp.com/in-en/drivers

If you continue facing the issue, reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager.

Here is how you do it.

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

Restart the computer and the issue should be fixed.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Redbeard3]

The problem is the laptop does not stay on long enough to check the drivers or attempt to change or alter them.

[The_Fossette]

@Redbeard3,

It looks like a hardware failure. I recommend you contact support to check the available service options for your computer.

Here is how you can get in touch with tech support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!