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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Match the CT Charger to laptop

Create an account on the HP Community to personalize your profile and ask a question
01-20-2019 03:04 AM
Hello , my laptop has been stolen and I need to verify the CT number of the original AC adapter. I have the invoice and the box with the serial number of my HP envy. Are support online for this ? Other support ?
01-20-2019 04:53 AM
Part numbers for the compatible adapters are easy to come by using the appropriate Maintenance & Service Guide, but CT numbers, not so much.
If your notebook has been stolen, for what purpose do you need this information?
Usually, when a notebook has been stolen and one does not have Intel LoJack or ESET theft protection enabled, they are gone forever.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
01-20-2019 06:28 AM
His answer is useless and pessimistic, but any way, thank you for your time, I replied.
I saw a publication on the internet sales and buy site with photo of the AC adapter and the CT number. All other especifications are igual.
@erico wrote:Part numbers for the compatible adapters are easy to come by using the appropriate Maintenance & Service Guide, but CT numbers, not so much.
If your notebook has been stolen, for what purpose do you need this information?
Usually, when a notebook has been stolen and one does not have Intel LoJack or ESET theft protection enabled, they are gone forever.
I want to catch the thief or the one who buys stolen HPs.
01-20-2019 12:05 PM
You are in violation of the rules of particioation that you agreed to when you joined the forum.
Posting a rude reply with a personal attack on a reply asking for information from you is a deviation from the purpose of this forum.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
01-21-2019 02:05 AM
You are very different.
Go to a police station and fill out a theft report.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"