• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎11-13-2021 11:15 AM

HP Recommended
Product: HP 15-ef2126wm
Operating System: Microsoft Windows 10 (64-bit)

Hello I need to know what is the maximum amount of RAM that the HP 15-ef2126wm supports.

 

Thanks for your help.

Category:
2 people had the same question
2 REPLIES 2

‎11-13-2021 11:45 AM

HP Recommended

8 GB of installed RAM

 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎11-13-2021 12:07 PM

HP Recommended

Hi, @andresr19 

 

HP only has the service manual for the older model series on your notebook's support page.

 

HP 15.6 inch Laptop PC 15-e2000 IDS Base Model Manuals | HP® Customer Support

 

According to that manual, your notebook has two memory slots and can support up to 2 x 8 GB of memory.

 

Since your notebook has an AMD Ryzen 5-5500U processor with 8 GB of DDR4-3200 memory, I would imagine that it can support more than 2 x 8 GB of memory.

 

You can do this to see how much memory your notebook can support...

 

1. In the search box, search for cmd and click Run as administrator. This will open the command prompt.

 

2. Once command prompt is opened, type wmic memphysical get maxcapacity and hit enter. There, it will show the maximum RAM capacity your PC's motherboard can support.

 

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.