Max amount of RAM

[Cupra83]

Hi,

I'm trying to upgrade from 8Go of RAM to 32Go but it seems like my laptop won't start with the two 16Go RAM modules installed.

I get the caps lock light (3 long and 2 quick) that says there's something wrong with the memory.

It works fine with only one module of 16Go and one of the original 4Go module installed.

It's an HP 15s-fq2000 (2D119AV).

I did run cmd with "wmic memphysical get maxcapacityEx" and it returned 33554432 so that should be 32Go when divided by 1048576.

Here is a screenshot of CPUZ regarding memory in case it helps:

Could you help me find a way to make it work?

Thanks for your help,

[NonSequitur777]

@Cupra83,

Welcome to our HP User Forum!

Your HP 15s-fq2000 should be able to handle 2 x 16GB of DDR4 PC4-21300, 2666 MHz, Non-ECC, Unbuffered, SODIMM, 260-pin RAM sticks. Or the DDR4 PC4-25600, 3200 MHz RAM, which will down-throttle to 2666 MHz.

Reference: HP - Compaq HP 15s-fq2000 | Memory RAM & SSD Upgrades | Crucial.com

What is the brand & part number(s) of your 16GB RAM sticks? -Btw, it is highly recommended to have identical RAM installed (brand, model, capacity).

Kind Regards,

NonSequitur777

[Cupra83]

Thank you for your quick reply!

I added CPUZ screenshots in the previous post in case it helps.

The memory I bought is a set of two 16Go sticks for a total of 32Go from the same manufacturer which is Kingston Fury DDR4-2666 as I hoped it would work better as a "set of two" : KF426S15IB1K2/32

[NonSequitur777]

@Cupra83,

Yea, thank you for the CPU-Z screen shots: you got 2 x 16GB of the Kingston Fury Beast KF2666C15S4/16G.

You checked each Kingston RAM stick with one of the Samsung 4GB RAM sticks to make sure both Kingston RAM sticks work?

The only suggestion/observation I have for you at the moment, is that this high-end high-performance Kingston Fury Beast gaming RAM with the following allowable (OC) RAM frequencies: 2666MT/s, 3000MT/s, 3200MT/s, 3600MT/s, and 3733MT/s, is somehow incompatible with your laptop when paired.  HP computers are known to be finnicky with RAM.

Btw, what processor do you have installed in your HP 15s-fq2000?

Kind Regards,

NonSequitur777

[Cupra83]

Yes, I checked both Kingston RAM sticks with one of the OEM Samsung 4Go stick to make sure both Kingston sticks work.

I did a BIOS update too in case it would help but it didn't.

The laptop works very well this way, I mean way better than OEM with only 8Go of RAM but I would really like to find a way to get those 32Go running.

The processor installed is a Core i5 1135G7.

Ok so if it's a compatibility issue, I guess I'll have to return those ones and try some other RAM sticks.

Would you have any brand/model recommendations to maximize compatibility?

Best regards,

[NonSequitur777]

@Cupra83,

Yes, based on my own (admittingly anecdotal) experiences, Samsung or Crucial RAM never disappointed so far:

My recommendations:

1.) Samsung 16GB DDR4 PC4-21300, 2666 MHz, with p/n: M471A2K43CB1-CTD (you need two sticks):
https://www.amazon.com/Samsung-PC4-21300-2666MHZ-SODIMM-laptop/dp/B07F6N8L3S/ref=sr_1_3?crid=1TX1XH5...

2.) Crucial 16GB (2 x 16GB kit) DDR4 PC4-21300, 2666 MHz, with p/n: CT2K16G4SFRA266:
Crucial RAM 32GB Kit (2x16GB) DDR4 2666 MHz CL19 Laptop Memory CT2K16G4SFRA266 at Amazon.com

Kind Regards,

NonSequitur777

[Cupra83]

Alright, I'll send them back and go for the crucial then.

Thanks a lot for your help,

Kind Regards.

[NonSequitur777 · Accepted solution]

@Cupra83,

You're welcome!

If you can find the time to follow up to share your experience with the Crucial RAM, please do so.

Kind Regards,

NonSequitur777

[Cupra83]

@NonSequitur777

Hello,

I just installed two sticks of the crucial DDR you recommended and it works perfectly fine!

Thanks again for your help,

Best regards,

[NonSequitur777]

@Cupra83,

Awesome! -Glad it worked out well for you.

Kind Regards,

NonSequitur777