• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎10-02-2023 03:46 PM - edited ‎10-02-2023 03:52 PM

HP Recommended
Product: HP Notebook - 15-bs051od

Laptop currently has 16GB Ram.  2 slots of 8 GB currently.  How much RAM can be installed on this laptop?  Would like to go to 32 or 64 if possible.  Thanks.

HP also diagnoses model as HP Notebook - 15-bw098au so not sure which one it is.

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-02-2023 05:22 PM

HP Recommended

Hi:

 

If this is the notebook you have...

 

HP Notebook - 15-bs051od Product Specifications | HP® Customer Support

 

...it only supports 2 x 8 GB of memory according to the service manual.

 

h10032.www1.hp.com/ctg/Manual/c05493257.pdf

 

The 15-bw0xx model series uses AMD processors and chipsets.

 

The 15-bw098au has an entry level AMD Dual-Core E2-9000e processor, only has one memory slot, and only supports 1 x 8 GB of memory.

 

HP Notebook - 15-bw098au Product Specifications | HP® Customer Support

 

If you want to see if it may be possible to install 2 x 16 GB of memory, you can run this command to see if that would be possible.   However, 64 GB of memory is completely out of the question.

 

1. In the search box, search for cmd and click Run as administrator.

 

This will open the command prompt.

 

2. Once the command prompt is opened, type wmic memphysical get maxcapacityEx and hit enter.

 

There, it will show the maximum RAM capacity your PC's motherboard can support.

 

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.

 

 

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎10-02-2023 05:22 PM

HP Recommended

Hi:

 

If this is the notebook you have...

 

HP Notebook - 15-bs051od Product Specifications | HP® Customer Support

 

...it only supports 2 x 8 GB of memory according to the service manual.

 

h10032.www1.hp.com/ctg/Manual/c05493257.pdf

 

The 15-bw0xx model series uses AMD processors and chipsets.

 

The 15-bw098au has an entry level AMD Dual-Core E2-9000e processor, only has one memory slot, and only supports 1 x 8 GB of memory.

 

HP Notebook - 15-bw098au Product Specifications | HP® Customer Support

 

If you want to see if it may be possible to install 2 x 16 GB of memory, you can run this command to see if that would be possible.   However, 64 GB of memory is completely out of the question.

 

1. In the search box, search for cmd and click Run as administrator.

 

This will open the command prompt.

 

2. Once the command prompt is opened, type wmic memphysical get maxcapacityEx and hit enter.

 

There, it will show the maximum RAM capacity your PC's motherboard can support.

 

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.

 

 

1 person found this reply helpful
Was this reply helpful? Yes No

‎10-03-2023 09:24 PM

HP Recommended

Thank you so much!   I checked and it will accept 32 GB.  

Was this reply helpful? Yes No

‎10-04-2023 06:47 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.