07-15-2019 06:38 AM
I am looking to upgrade my RAM.
I have found information in a round-about way that suggests that I cannot upgrade to 32GB.
I have also seen information on some hardware validation websites of others' same laptops that they have 12GB installed.
I have found that the motherboard for this laptop is model 84E7, but I cannot find any documentation for it whatsoever!
Can you please provide us with this on your device specification and documentation page?
And could you please upload the documentation to this thread?
I need to know pretty urgently, because I desperately need to upgrade the RAM in this laptop so that I can continue with my digital design work and research!
32GB will be ideal for my uses. The memory modules I am looking at: CT2K16G4SFD824A .
Thank you for your help!
Solved! Go to Solution.
07-15-2019 07:13 AM
Below is the link to the service manual for that model series.
The memory upgrade info can be found in chapter 1.
HP says the max is 2 x 8 GB.
This is what the crucial memory site indicates...16 GB and it seems to indicate only one memory chip is removable.
07-18-2019 03:58 AM
Thank you for your reply and the documentation link!
For some reason, the webpage with the documentation listing for all the laptops, does not appear in Google's search. Is this page indexable?
I looked inside and found that both RAM chips can be removed.
I bought 2* 8GB and installed them, and everything is working well, as expected.
Since then, I have had no system hangs, as would regularly happen before!
Thank you again 🙏🏻
07-18-2019 07:34 AM - edited 07-18-2019 11:32 AM
You're very welcome.
What you have to do if your model doesn't show up by searching is to do a search by the 'base model number.'
Your notebook's base model number is 15-cw0000.
There you will find all of the info you need regarding your PC including drivers.
I don't know why HP does it that way for some model series.
Some you can enter the exact model number and find the support page.
For others, you have to use the method I posted above.
it is willy-nilly.