• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎10-22-2020 04:16 PM

HP Recommended
Product: ep0992nz
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I'm looking to buy an Envy 15 - ep0992nz. It comes with 32 GB RAM though, and best for me would be 64 GB.

Anyone know if I can upgrade it afterwards?

 

Sorry to bother. Wish HP would just create a search compatibility tool, where I can just type in the product model and the upgrade I'm looking to make, and it would just tell me if the components are compatible...

 

Thanks a lot!

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-22-2020 05:02 PM

HP Recommended

Hi:

 

According to chapter 1 of the service manual, you are already at the max of 2 x 16 GB.

 

http://h10032.www1.hp.com/ctg/Manual/c06634821

 

However, the Crucial memory report for the model series indicates you can go up to 2 x 32 GB of memory, and they are almost always right.

 

https://www.crucial.com/compatible-upgrade-for/hp---compaq/envy-15-ep0xxx-%28intel-core-series%29

 

The 10th gen Intel core processor your notebook has supports 128 GB of memory with 4 memory slots, so with yours having two, 64 GB sounds reasonable.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎10-22-2020 05:02 PM

HP Recommended

Hi:

 

According to chapter 1 of the service manual, you are already at the max of 2 x 16 GB.

 

http://h10032.www1.hp.com/ctg/Manual/c06634821

 

However, the Crucial memory report for the model series indicates you can go up to 2 x 32 GB of memory, and they are almost always right.

 

https://www.crucial.com/compatible-upgrade-for/hp---compaq/envy-15-ep0xxx-%28intel-core-series%29

 

The 10th gen Intel core processor your notebook has supports 128 GB of memory with 4 memory slots, so with yours having two, 64 GB sounds reasonable.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.