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HP Recommended
Microsoft Windows 10 (64-bit)

Hello Everyone,

 

I need some help I want to find out the maximum ram of my 15-dy1751ms,  for most processors I see they go to 16gb, but the problem is in the  Maintenance and Service Guide my processor doesn't appear on the list. I have the i5-1035G1 that if I'm not wrong is a model newer that ones showing on the guide (picture bellow), some websites that sell memory showed that maximum is 32gb for my laptop but I want to have sure before buy,

 

RafaelLeite_0-1642917609079.png

 

I didn't find an email address to send that question for hp, if you know that or about the memory.

Other question that I have can I install 2 hd, either way another ssd or hdd.

Thanks!!!

1 REPLY 1
HP Recommended

Hello @RafaelLeite .
The maintenance and service manuals only have information from a certain date so they are not updated, however I can assure you that for the type of processor that has your computer can support up to a maximum of 32 gb of ram.
Compatible ram memories crucial brand:
https://www.crucial.mx/compatible-upgrade-for/hp---compaq/hp-15-dy1751ms#memory


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