Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
Compaq 610 Notebook PC
Microsoft Windows 10 (64-bit)

Bye to all. I have an old Compaq 610 with celeron processor and I have 3 GB Ram installed. I tried to upgrede to 4GB, but it doesn't work. Can anyone tell me if maximum amount of ram supported by my motherbord is 3 GB or 4GB? My motherboar is 308A KBC Version 26.08 end BIOS is 68PVU Ver. F.0B

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

Run the free utility that I zipped up and attached below to see what model Intel chipset your notebook has.

 

I believe that the notebooks with the Celeron processors have the Intel GL960 chipset, which according to Intel supports a max of 2 x 1 GB of memory.

 

Intel® 82GL960 Graphics and Memory Controller

 

Chapter 1 of the service manual indicates that only the notebooks that have the Intel GME965 and PM965 chipsets support more than 2 GB of memory.

 

Maintenance and Service Guide (hp.com)

 

If your notebook has the Intel GL960 chipset, you already have more memory installed than the chipset was supposed to support.

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

Run the free utility that I zipped up and attached below to see what model Intel chipset your notebook has.

 

I believe that the notebooks with the Celeron processors have the Intel GL960 chipset, which according to Intel supports a max of 2 x 1 GB of memory.

 

Intel® 82GL960 Graphics and Memory Controller

 

Chapter 1 of the service manual indicates that only the notebooks that have the Intel GME965 and PM965 chipsets support more than 2 GB of memory.

 

Maintenance and Service Guide (hp.com)

 

If your notebook has the Intel GL960 chipset, you already have more memory installed than the chipset was supposed to support.

HP Recommended

Thank you very much, I used your routine and I understood what is the problem, id est the chipset my PC have GLE960.

Here is a sreenshot:

Giacomo_i_0-1647715053529.jpeg

I don't understand why my PC is able to see 3GB of RAM and it is not able to see 4GB 🙂

HP Recommended

You're very welcome.

 

I don't understand it either, but you are already beyond the max of 2 GB, and 4 GB must be too much for the memory controller to handle so the 4 GB of memory doesn't show up.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.