• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve for 5 Long and 3 Short Blinks on your HP Laptop Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎05-21-2025 01:17 AM

HP Recommended

Hello,

I am using a 15s-gr0xxx laptop with the following system specifications:

ankit180_0-1747811749644.png

 

I already have one 8 GB RAM. Can I add one additional 16 GB RAM to make the total RAM size as 24 GB (8+16)?

With regards,
Ankit

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-21-2025 06:44 AM

HP Recommended

Hi, Ankit:

 

Yes, your notebook can support 2 x 16 GB of DDR4 memory so if you want to install a 16 GB memory chip in the empty slot and have 24 GB, that would be fine.

 

You can run this command to confirm the notebook will support 32 GB of memory:

 

1. In the search box, search for cmd and click Run as administrator.

 

This will open the command prompt.

 

2. Once command prompt is opened, type wmic memphysical get maxcapacityEx and press the enter key.

 

There, it will show the maximum RAM capacity your PC's motherboard can support.

 

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.


Just note that the memory will not run in the higher performing dual channel mode because in order for that to happen you have to install memory of matching capacities in both slots.

 

Below is the link to the service manual where you can find the memory removal and replacement procedure:

 

Maintenance and Service Guide

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎05-21-2025 06:44 AM

HP Recommended

Hi, Ankit:

 

Yes, your notebook can support 2 x 16 GB of DDR4 memory so if you want to install a 16 GB memory chip in the empty slot and have 24 GB, that would be fine.

 

You can run this command to confirm the notebook will support 32 GB of memory:

 

1. In the search box, search for cmd and click Run as administrator.

 

This will open the command prompt.

 

2. Once command prompt is opened, type wmic memphysical get maxcapacityEx and press the enter key.

 

There, it will show the maximum RAM capacity your PC's motherboard can support.

 

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.


Just note that the memory will not run in the higher performing dual channel mode because in order for that to happen you have to install memory of matching capacities in both slots.

 

Below is the link to the service manual where you can find the memory removal and replacement procedure:

 

Maintenance and Service Guide

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.