• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve for 5 Long and 3 Short Blinks on your HP Laptop Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎10-06-2024 04:06 PM

HP Recommended
Operating System: Microsoft Windows 11

I have an HP Pavilion x360 Convertible 14-dy0xxx with an 11th Gen Intel(R) Core(TM) i5-1135G7 processor and I would like to know if it supports up to 32 GB to change the RAM.

1 REPLY 1

‎10-06-2024 04:56 PM

HP Recommended

Hi:

 

Below is the link to the service manual for your notebook.

 

Maintenance and Service Guide (hp.com)

 

Chapter 1 of the manual has the memory upgrade information.

 

According to the manual the notebook can support 2 x 8 GB of memory or 1 x 16 GB of memory.

 

That does not make any sense to me.

 

If you can install a 16 GB memory chip in one slot, you can install a 16 GB memory chip in the second slot.

 

You can run this report to confirm if your notebook will support 2 x 16 GB of DDR4-3200 MHz CL22 memory.

 

1. In the search box, search for cmd and click Run as administrator.

 

This will open the command prompt.

 

2. Once command prompt is opened, type wmic memphysical get maxcapacityEx and press the enter key.

 

There, it will show the maximum RAM capacity your PC's motherboard can support.

 

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.