Memory Failure

[cihangul-tr]

When I applied hardware diagnostics test, I got the message on the screen below:

Memory Quick Check: FAILED

FAILURE ID: GGFC1T-8MMAMS-MFPUQ1-405503

PRODUCT ID: 1HP09PA#UUF

Memory Module

Unfortunately due to this failure I couldn't open my laptop.

Is there any way to replace memory module or should I replace motherboard due to this failure? It is onboard memory type as you know.

[Paul_Tikkanen]

Hi:

The product specs for your notebook indicate that it has onboard memory.

HP Spectre x360 - 13-ac028tu Product Specifications | HP® Customer Support

Unfortunately, the 8 GB onboard memory module failed and the only way to fix it would be to replace the motherboard, since onboard memory is not removable.

Below is the link to the service manual. 

Chapter 3 has the list of supported motherboards with their HP part numbers.

HP Spectre x360 Convertible PCModel numbers: 13-w000 – 13-w099Model numbers: 13-ac000 – 13-ac099 Mai...