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‎07-15-2020 01:38 PM

HP Recommended
Product: HP Pavilion Notebook PC
Operating System: Microsoft Windows 10 (32-bit)

My computer is consistently giving me BSOD errors, mostly with the stop code "Memory Management". I ran a memory fast check and it failed with the following failure ID: 6E7BHR-8ASA65-MFPX6K-40HV03. Product ID: V5C49AV. The test also had 'memory module 2: bottom-slot 2 (right)' indicated. I'm assuming this means this specific module needs replaced. Can you confirm and if so, how do I replace it?

 

Thank you.

1 person had the same question
1 REPLY 1

‎07-18-2020 03:17 AM

HP Recommended

@Ashley_Zhouse, Welcome to the HP Support Community!

 

Yes, you are correct. I have checked and this is a hardware failure with any of these components: Cache Module, Memory, Memory Board with a failure code 202, and error message Memory Module 2 Failure. Please reach out to the HP Support in your region regarding the service options.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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