• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
Z4Z21UAR
Microsoft Windows 10 (64-bit)

My HP Spectre x360 - 13-ac023dx laptop is crash very much often. blue screen of death in windows10. 

The reason is memory management.

 

I try to take my computer to the hp-lab near, but they says my computer is Refurbished and that why they can't take for repair.

 

My question is how can I repair my computer? can I replace my memory in this model? 

 

Untitled.png

 

 

384c7ac9-9d6e-418e-ae3d-1e5789808c20.jpgbb1d0a95-3994-45cc-af3e-dc924a14a647.jpg

 

1 REPLY 1
HP Recommended

On that model the memory is "onboard" meaning soldered onto the motherboard so bad memory essentially means a defective motherboard requiring a very expensive and difficult replacement. 

 

Specifications

 

On the other hand it is a very nice laptop and would be expensive to replace. We could likely help you find a motherboard' I can't guarantee one is available in a market accessible to you but it likely is and perhaps you can find a local technician. I would expect cost all in to be $4-500 US.  

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.