Memory Slot issue

[O_Gad]

Dears

My laptop kept hung up every  10-15 mins, and sometimes got the sade face blue screen with following stop codes:

• Memory Management.
• System Service Exception.
• Kmode Exception Not Handled

Therefore, I run Chkdsk, SFC (with dims online image), in the safe mode.  then run the diagnostic test from EUFI for memory and got the below error (and attached):

0GDXPV-72F9LX-MFGH6J-403E03

I have two Ram slots configured as following:

Slot 1 8GB PLC3

Slot 2 4GB PLC3

I made some Ram probabilities (by removing Ram sticks and install one by one to one slot each time) then run the test from EUFI for memory.

I got the below error when any memory (8MB or 4MB) install to slot2

0GDXPV-72F9LX-MFGH6J-40J603

Memory Module 2: Bottom-Slot 2 (Under)

Component test: Failed

My questions:

• Does the slot 2 is reparable? and how? for info, my warranty was expired.
• If not, I will live with one slot with 8GB Ram, can I install upgrade it to 16GB or 32GB PCL3 or PCL4?

Regards.

[iomare]

Hi,

It seems the second slot is defective. You can install a 16GB module of DDR4 2400MHz in the first slot and it will work.

You can purchase from your preferred brand such as Crucial, Samsung...

Hope it helps,

David