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‎10-15-2024 06:20 AM

HP Recommended
Product: HP ZBook Firefly 16 inch G11 Mobile Workstation PC IDS Base Model

I want to install a 32 GB module instead of a 16GB one.

I found the only compatible here: https://www.kingston.com/en/memory/search/model/109535/hp-hpe-zbook-firefly-16-inch-g11-mobile-works...
KCP556SD8-32 - DDR5 262 pin, CAS-46, Non-ECC Unbuffered, 2Rx8 1.1V,16Gbit

But it doesn't work. The laptop doesn't boot with this memory (black screen + fan).

What may be the reason for the problem?
Where can I find a correct list of compatible memory if the memory is not compatible?

 
 

 

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-15-2024 08:43 AM

HP Recommended

This is the part number of the specified 32 gig module:

 

32 GB N50075-002

 

Here is the Crucial version which is compatible. HP notebooks for some reason have a bad history with some types of Kingston memory. That is the only possible explanation I can come up with. 

 

https://www.ebay.com/itm/176622814621?_trkparms=amclksrc%3DITM%26aid%3D1110006%26algo%3DHOMESPLICE.S...

 

What if anything do you have in the other memory slot? Should be able to take 2 x 32 gig memory modules. 

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1 REPLY 1

‎10-15-2024 08:43 AM

HP Recommended

This is the part number of the specified 32 gig module:

 

32 GB N50075-002

 

Here is the Crucial version which is compatible. HP notebooks for some reason have a bad history with some types of Kingston memory. That is the only possible explanation I can come up with. 

 

https://www.ebay.com/itm/176622814621?_trkparms=amclksrc%3DITM%26aid%3D1110006%26algo%3DHOMESPLICE.S...

 

What if anything do you have in the other memory slot? Should be able to take 2 x 32 gig memory modules. 

1 person found this reply helpful
Was this reply helpful? Yes No
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