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- Notebook Hardware and Upgrade Questions
- Memory quick test failed

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12-05-2019 06:57 AM
My omen laptop boots finely and I do browsing without any issues
But while playing games like 1-2hrs sometimes 30mins, the blue screen of death appears sorting some problems and restarts my laptop again, first I thought it was a drivers update issue or OS issue, but everything is fine, I updated every drivers, but the problem exists while playing games or sometimes rarely bsod appears, mainly while gaming
I used to fix the problem but it was unsuccessful
finally I made a hp pc hardware diagnostics UEFI process, everything passed expect the memory test
its shows me
MEMORY QUICK CHECK: FAILED
FAILURE ID: U4XMX9-96H9SK-MFPW2J-40BR03
PRODUCT ID:3WV14PA#ACJ
MEMORY MODULE 1 BOTTOM - SLOT 1(left)
how to fix this problem
please try to help
12-05-2019 07:24 AM
Hi:
To fix the problem, you will have to replace the faulty memory module.
Below is the link to the service manual for your notebook, where you can find the memory module removal and replacement procedure.
12-05-2019 07:33 AM
Hi:
Below is the link to the Crucial memory report for your notebook.
They sell compatible memory in many countries.
https://www.crucial.com/usa/en/compatible-upgrade-for/HP-Compaq/omen-x-17-ap045tx
If you can't buy directly from them, enter the part number of the memory module you are interested in another retailing website such as Amazon or eBay.