Memory upgrade for HP Notebook

[ciddog485]

Attempted to upgrade memory from 4GB to 8GB. Laptop would not power on after installing the new 8GB memory module.

Old memory: 4 GB DDR3L-1600 SDRAM (1 x 4 GB)

New memory: 8 GB DDR3L-1600 SDRAM (1 x 8 GB) from Crucial

Product documentation indicates that 8GB is supported. 

Is there something else that must be done prior to or after installing the new memory? Perhaps a bios update or reset?

TIA

[banhien]

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@ciddog485 wrote:

... New memory: 8 GB DDR3L-1600 SDRAM (1 x 8 GB) from Crucial

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@ciddog485 

Is it the following specs

           https://www.crucial.com/memory/ddr3/ct102464bf160b/ct11717401

If yes, please reseat it properly. Does it work when you put old 4GB back ?

Regards.

[ciddog485]

Hi Banhien,

Thank you for your response. 

The module that I have matches CT102464BF160B but I do not see a configuration Id that matches CT11717401. All of the other specs seem to match up. See attached images.

I also have to place the label side down when I install it, so that the slot lines up with the notch in the memory bank. Does that make a difference?

Yes, it does work when I put the old 4GB memory back in. 

Regards.

Ciddog485