Memory upgrade for Pavillion 15-eh3000na

[messmanager]

Is it possible to upgrade memory on Pavilion 15-eh3000na? HP support techs were no help.

Only has 7GB installed but advertised as 8GB. To make matters worse I originally bought item as advertised with 16GB. More fool me. Hence the question about upgrade.

Any help welcomed.

[Paul_Tikkanen]

Hi:

According to the specifications for the notebook, it came with 8 GB (2 x 4 GB) of memory, not 16 GB

c08487997 (hp.com)

1 GB of the memory is shared with the onboard Radeon graphics adapter.

That is normal.

The general specifications for the model series indicates the notebook can support 2 x 8 GB of DDR4-3200 memory.

HP Pavilion 15 Laptop PC 15-eh3000 series specifications | HP® Customer Support

The 'non-accessible/upgradeable' statement means that HP wants any upgrades to be performed by an authorized service center.

HP only has the service manual for the older 15-eh1xxx model series on your notebook's support page, but it should be of help for opening up the notebook to upgrade the memory if you feel you can do the job yourself without breaking anything.

HP Pavilion 15 Laptop PC 15-eh3000 (794P4AV) Manuals | HP® Customer Support

Here's a service teardown video for the 15-eh0xxx model series.

Removing & Replacing Parts | HP Pavilion 15-eh0000 Laptop PC | HP Computer Service | @HPSupport - Yo...

If you want to install more than 2 x 8 GB of DDR4-3200 memory, you can run this command to see if that would be possible:

1. In the search box, search for cmd and click Run as administrator.

This will open the command prompt.

2. Once the command prompt is opened, type wmic memphysical get maxcapacityEx and hit enter.

There, it will show the maximum RAM capacity your PC's motherboard can support.

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.

For example, if the report indicates 33,xxx,xxx, then you can install 2 x 16 GB of DDR4-3200 memory.

[messmanager]

Thanks, Paul

I'll give this a try as I am at a loss with the Microcrap system. It's so sluggish and a memory hog. Even on a new laptop, with just Win11 and an antivirus installed, over 60% of the supplied 8GB ram is gone, in use. Now that's no use to anyone. Linux is much, much better but more up to date laptops are scarce and at a premium. Plus Linux is much faster and lighter and the updates do not take an age to install.

I have been into computers for more than 20 years now and am quite proficient in desktop builds but laptops are a little too tight for me to 'build'.

I do have another laptop from another 'assembler' and getting permission to upgrade, to ensure warranty still valid, was not a problem for them. I updated this one to 32GB and it handles anything. It just goes to show, but sadly this is on Win11. 

Strange how HP are so, so stubborn! That's all I asked for but their staff are NOT very knowledgeable nor helpful. Sad, really, for such a well known brand.

I'll let you know how it goes.

Thanks again.

[Paul_Tikkanen]

You're very welcome.

Microsoft changed the system memory requirements from 2 GB for W10 to 4 GB to W11, which seems to indicate that W11 may use more resources than W10 and earlier operating systems did.

So, 8 GB may not be enough--especially since 1 GB is already gone to support the graphics.

I'm surprised it runs that slow however, with a NVMe SSD.

I have a HP Envy x360-15-ee0047nr notebook with an AMD Ryzen 5 4500U processor, a 512 B NVMe SSD and 16 GB of memory, running W11 Pro and that notebook runs fine.

I hope that upgrading the memory resolves the problem for you.

Cheers,

Paul

[messmanager]

Hi Paul.

Just an update on the RAM problem.

All done, but, as the price was right, updated to 32GB. No probs. Only took under 30 minutes. Very easy, but then I have done this so of thing many, many times before.

I decided to double what I intended as the price was so low by comparison to HP prices. It was NOT a cheap one but a well known proven brand. Good reputation. Crucial! I use them a lot. ( Sorry about advertising)

I did note that the price quoted me by certain sales staff, when I queried the difference in the RAM provided, was substantial. They had the model of Pavilian I wanted, with the 16 GB RAM, but now under a different ref., and the price was £100 more. Now I succeeded in procuring a 32GB RAM set for around £50. So a no brainer there. Double what they supplied for half the price. Well...deeerrrr!  It pays to look around but to be wary of con artists! And YES, it was new not used!

I hope this will help others if they decide to upgrade themselves. But would remind them to make sure they know what they are buying. second hand is OK but sometimes new is better.

Thanks again for your own help.

[Paul_Tikkanen]

That's great news, and I hope the memory upgrade fixed your PC's speed issue.

I always use Crucial memory as well when upgrading the memory in my notebook and desktop PC's.

Never had a problem.

The limited lifetime warranty comes in handy too.

I once had a Crucial 16 GB DDR4-2400 memory chip fail on me around a year into its use, and they replaced it within a few days.

All I had to pay for was mailing the defective chip to their customer service address--something like $5 USD.