• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎10-27-2018 10:31 AM

HP Recommended
Product: Model 17-by0063cl
Operating System: Microsoft Windows 10 (64-bit)

I would like to upgrade the memory in my HP laptop model 17-by0063cl. Where can I find the manual so I can open laptop to access the memory?

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-27-2018 12:08 PM

HP Recommended

You compare your specs with the specs listed in the manual for the PC models with the same specs as yours.

 

For example: Your model has an Intel 8th gen processor.

 

Models with the 8th gen processors can have 2 x 8 GB of DDR4-2400 memory.

 

The 'Memory is non-customer accessible/non-upgradeable' note means that the memory upgrade is supposed to be done by an authorized service center.  If you think you can do the upgrade yourself without breaking anything in the process, then go for it.

 

The memory removal and replacement procedures can be found in chapter 6, starting on page 40.

 

 

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎10-27-2018 10:38 AM

HP Recommended

Hi:

 

See the Maintenance and Service Guide on the User Guides section for your notebook's model series...

 

https://support.hp.com/us-en/product/hp-17-by0000-laptop-pc/20395856/manuals

Was this reply helpful? Yes No

‎10-27-2018 11:03 AM

HP Recommended

A lot of model numbers are listed, not my specific one. It also says memory is not upgradable. Can this be true? I have 8G DDR with 16G Optane. I was hoping to upgrade to 16G DDR with Optane

Was this reply helpful? Yes No

‎10-27-2018 12:08 PM

HP Recommended

You compare your specs with the specs listed in the manual for the PC models with the same specs as yours.

 

For example: Your model has an Intel 8th gen processor.

 

Models with the 8th gen processors can have 2 x 8 GB of DDR4-2400 memory.

 

The 'Memory is non-customer accessible/non-upgradeable' note means that the memory upgrade is supposed to be done by an authorized service center.  If you think you can do the upgrade yourself without breaking anything in the process, then go for it.

 

The memory removal and replacement procedures can be found in chapter 6, starting on page 40.

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.