Memory upgrade

[PhilBDA]

I wish to max the ram on this 4 year old laptop. Currently installed with 4gb1866 mhz hynix.

HP diagnostics tell me maximum capacity 64gb.

Processor is amd a9-9420 radeon r5, 5 compute cores 2c + 3g, 3000 mhz, 2 core, 2 logical processors.

Most suppliers are telling me that 16 gb (2 x 8's) ddr4 pc4 19200 is the best that can be achieved.

I am confused !

Why would the official HP diagnostic tool say maximum capacity 64gb when nobody else gets anywhere near it ?? 

I think this is the closest I can get to 'official' hp for this product now. Please advise how I should think about this conundrum and where I can purchase the goodies. With thanks. 

[banhien]

@PhilBDA 

Its specs

           https://support.hp.com/hk-en/document/c05888417

Manual for the series

          http://h10032.www1.hp.com/ctg/Manual/c05493256.pdf

It is a 4 years old machine, can't use 64GB. It supports 16GB (2x8GB max). You can use the following compatible RAM (DDR4-1866 dual channel support (DDR4-2400 bridge to DDR4-1866)) as shown on manual

           https://www.crucial.com/memory/ddr4/ct2k8g4sfs824a/ct10942271

Regards.

[PhilBDA]

Hi Banhein. Excellent speedy reply. Appreciate the pointers to the appropriate docs and suppliers. All the best to you and yours.

[PhilBDA]

That should of course have been Banhien  !!

[PhilBDA]

Hello again Banhien. I have been checking alternative offerings and I noted that the image shown in your link is not quite in keeping with the installed 4gb stick. I have inserted a pic but it doesn't look like that is being made available on this post. Maybe it will be visible in some time. 

Installed 4gb RAM

It looks like the slot in your image is placed to the left of center whereas the installed stick is to the right of center.

Will this make a difference ?

Appreciate any further suggestions you may have.

[PhilBDA]

Here's what the HP diagnostics report stated for this 15-bw045na model.

Note the Max Capacity showing 64 GB.

Does anybody have experience of upgrading ram beyond 16gb for this model please?

[PhilBDA]

Can anyone say why this 32 GB kit work would NOT work please.??

As a newbie  to memory upgrading i'm just exploring the scene !!

Would this work in 15-bw045na ?? 

Thanks in anticipation for any guidance you might suggest.

[praveenbv]

Hi@PhilBDA, Welcome to the HP Support Community!

HP Notebook - 15-bw045na Product Specifications will not able to support 64 GB of memory, support maximum 16GB is the max,

For more help  Please find the Maintenance and Service Guide

Keep me posted. Happy to help!

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