• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎01-31-2021 10:10 AM - last edited on ‎02-02-2021 05:43 AM by Retired

HP Recommended
Product: Pavillion Gaming Laptop
Operating System: Microsoft Windows 10 (64-bit)

 I am clueless on computers and dont know where to start. I just want to click and play!! But my games are now using all my ram and freezes on a regular basis - my favourite game can sometimes take more than 5 mins just to open...Can someone help me find the right part so I can upgrade my memory. I need to know what part I can buy to replace existing ram and ideally to point to what part I need to get to 32/64/128 IF my computer can handle it. Please insert links where possible or the exact search phrase.  

Part Number (Both slots) 4ATF51264HZ-2G6E1

Serial Number [Personal Information Removed](top ends B9B)

Capacity 4294967296 

2 REPLIES 2

‎01-31-2021 10:45 AM

HP Recommended

The easiest method to determine a suitable upgrade is to go to Crucial.com and run their system evaluator and it will show you what you currently have and which upgrades are available, supported and guaranteed to work. You can check support.hp.com for the Maintenance and service guide for your computer which will show you how to install the upgrades.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎02-02-2021 02:21 AM - edited ‎02-02-2021 02:22 AM

HP Recommended

Thanks for helping, and as great as Crucial seem to be - it is flogging its own products only which in my case is out of stock. It also seems to want me to install a new SSD which makes no sense UNLESS it is needed with the additional RAM. This however in my limited knowledge of Computers makes no sense to me. When you search on Amazon for "parts" there are so many options that I just cant get my head around it. Do you have any recommendations to replace the Crucial Branded RAM? 

crucial.PNG

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.