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HP Recommended
Envy
Microsoft Windows 10 (64-bit)

Received a message in my customer support center under Device Health:  "Storage Failed"

Envy Laptop circa 2017

Product #T8F99AV running Windows 10

 

Is this a serious problem?  What do I need to fix it.  Computer seems to be performing normally.

1 REPLY 1
HP Recommended

@db1989

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, 
I understand you are getting this message on Device health. Let's run the HP PC Hardware Diagnostic tests to determine whether the computer is functioning properly.

  • 1. Click on the Download button and install the latest HP PC Hardware Diagnostics.

    Download

  • 2. After Installation, select Start from your PC, and then under All Apps, select HP Help and Support, then HP PC Hardware Diagnostics Windows.
  • 3. The app opens to the main menu. Click computer is slow.
  • 4. From the component test menu, select Processor test and start the test.
  • 5. If the hardware test Passes, it indicates there is no Hardware Failure. In case, the test Failed, it will display an error code.

For more information on HP PC Hardware Diagnostics: Click here >.

To get the answer to this question, you could change the storage configuration at your own discretion.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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