• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎12-16-2018 07:51 PM

HP Recommended
Product: 14-BS002LA
Operating System: Microsoft Windows 10 (64-bit)

 ¡¡¡AUXILIO!!! buenos dias , mi problema es que ayer estaba trabajando en mi laptop HP 14-BS002LA , y me di cuenta de que le quedaba un 10 porciento de bateria , por lo cual, fui a buscar el cargador. Cuando volví, mi laptop esta a apagada , con la pantalla en negro, y asumí que en el tiempo que habia ido a buscar el, cargador, esta se habia descargado. Intenté cargar mi laptop y no prendió . Cuando apreto el boton de encendido, la luz que esta al lado del boton esc parpadea 3 veces de color blanco  y la pantalla queda en negro. Ya intenté reiniciar el hardware y nada

Por favor respondanme luego, estoy muy urgida!!!

1 REPLY 1

‎12-17-2018 08:11 AM

HP Recommended

@MaCartCarr

 

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To ensure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Community.
 

German: HP Kundenforum
Spanish: Foro de usuarios de HP
French: Forum des utilisateurs
Portuguese: Fórum dos usuários HP
Chinese: 惠普个人客户支持论坛
Korean: HP 지식커뮤니티


Thank you for your understanding.

I work on behalf of HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.