Microphone on Envy vanished into thin air

[NancyLeeP]

This is getting so frustrating. Was on with Microsoft support 2 x and they told me it was a HP issue and tried HP 1x - both were allowed into my computer to fix it, and I still don't have my Bang & Olufsen microphone. It's not even showing up as an option.  I restored my computer back to well before I had this problem, and the microphone still hasn't shown up. It's like it just disappeared. It's not like I could make do, I need the microphone on the big screen of a computer. It's all been done; can anyone tell me something new?

[Raj_05 · Accepted solution]

Hi @NancyLeeP,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you’ve been through quite a bit with this issue. Here are a few more things you could try to get the Bang & Olufsen microphone back.

Check Device Manager:

• Right-click on the Start menu and select "Device Manager."
• Look under "Audio inputs and outputs" or "Sound, video and game controllers" for any entries related to your microphone. If you see any yellow exclamation marks, there may be a driver issue.
• Try right-clicking on the device and selecting "Update driver" or "Uninstall device" (then restart your laptop and let Windows reinstall the drivers automatically).

Reinstall Audio Drivers:

• Visit HP’s official support website and search for your specific ENVY 17.3-inch model.
• Download and install the latest audio drivers and any associated software for your model. Sometimes a clean reinstall can help.

Check Sound Settings:

• Right-click the speaker icon in the taskbar and select "Sounds."
• Go to the "Recording" tab and see if the microphone is listed. If it’s listed but disabled, right-click it and select "Enable."

BIOS Settings:

• Restart your laptop and enter the BIOS/UEFI settings (usually by pressing a key like F2, F10, or Esc during startup).
• Check if there are any settings related to audio or peripherals that might be disabled. Ensure the microphone is enabled if there's an option for it.

Windows Troubleshooter:

• Go to Settings > System > Sound.
• Scroll down and click on "Troubleshoot" under "Input" to run the built-in troubleshooter for audio issues.

Hardware Test:

• If your laptop has HP Support Assistant or a similar diagnostic tool, run a hardware test to check if the microphone is recognized at the hardware level.

Restore Default Settings:

• Sometimes, restoring the sound settings to their defaults can help. Go to Settings > System > Sound > Advanced sound options and reset everything to default.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support