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HP ENVY 17.3 inch Laptop PC 17-cr1000 (755C2AV)

This is getting so frustrating. Was on with Microsoft support 2 x and they told me it was a HP issue and tried HP 1x - both were allowed into my computer to fix it, and I still don't have my Bang & Olufsen microphone. It's not even showing up as an option.  I restored my computer back to well before I had this problem, and the microphone still hasn't shown up. It's like it just disappeared. It's not like I could make do, I need the microphone on the big screen of a computer. It's all been done; can anyone tell me something new?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @NancyLeeP,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

It sounds like you’ve been through quite a bit with this issue. Here are a few more things you could try to get the Bang & Olufsen microphone back.

 

Check Device Manager:

  • Right-click on the Start menu and select "Device Manager."
  • Look under "Audio inputs and outputs" or "Sound, video and game controllers" for any entries related to your microphone. If you see any yellow exclamation marks, there may be a driver issue.
  • Try right-clicking on the device and selecting "Update driver" or "Uninstall device" (then restart your laptop and let Windows reinstall the drivers automatically).

Reinstall Audio Drivers:

  • Visit HP’s official support website and search for your specific ENVY 17.3-inch model.
  • Download and install the latest audio drivers and any associated software for your model. Sometimes a clean reinstall can help.

Check Sound Settings:

  • Right-click the speaker icon in the taskbar and select "Sounds."
  • Go to the "Recording" tab and see if the microphone is listed. If it’s listed but disabled, right-click it and select "Enable."

BIOS Settings:

  • Restart your laptop and enter the BIOS/UEFI settings (usually by pressing a key like F2, F10, or Esc during startup).
  • Check if there are any settings related to audio or peripherals that might be disabled. Ensure the microphone is enabled if there's an option for it.

Windows Troubleshooter:

  • Go to Settings > System > Sound.
  • Scroll down and click on "Troubleshoot" under "Input" to run the built-in troubleshooter for audio issues.

Hardware Test:

  • If your laptop has HP Support Assistant or a similar diagnostic tool, run a hardware test to check if the microphone is recognized at the hardware level.

Restore Default Settings:

  • Sometimes, restoring the sound settings to their defaults can help. Go to Settings > System > Sound > Advanced sound options and reset everything to default.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator

View solution in original post

1 REPLY 1
HP Recommended

Hi @NancyLeeP,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

It sounds like you’ve been through quite a bit with this issue. Here are a few more things you could try to get the Bang & Olufsen microphone back.

 

Check Device Manager:

  • Right-click on the Start menu and select "Device Manager."
  • Look under "Audio inputs and outputs" or "Sound, video and game controllers" for any entries related to your microphone. If you see any yellow exclamation marks, there may be a driver issue.
  • Try right-clicking on the device and selecting "Update driver" or "Uninstall device" (then restart your laptop and let Windows reinstall the drivers automatically).

Reinstall Audio Drivers:

  • Visit HP’s official support website and search for your specific ENVY 17.3-inch model.
  • Download and install the latest audio drivers and any associated software for your model. Sometimes a clean reinstall can help.

Check Sound Settings:

  • Right-click the speaker icon in the taskbar and select "Sounds."
  • Go to the "Recording" tab and see if the microphone is listed. If it’s listed but disabled, right-click it and select "Enable."

BIOS Settings:

  • Restart your laptop and enter the BIOS/UEFI settings (usually by pressing a key like F2, F10, or Esc during startup).
  • Check if there are any settings related to audio or peripherals that might be disabled. Ensure the microphone is enabled if there's an option for it.

Windows Troubleshooter:

  • Go to Settings > System > Sound.
  • Scroll down and click on "Troubleshoot" under "Input" to run the built-in troubleshooter for audio issues.

Hardware Test:

  • If your laptop has HP Support Assistant or a similar diagnostic tool, run a hardware test to check if the microphone is recognized at the hardware level.

Restore Default Settings:

  • Sometimes, restoring the sound settings to their defaults can help. Go to Settings > System > Sound > Advanced sound options and reset everything to default.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.