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‎05-16-2017 02:34 AM

HP Recommended
Product: HP ENVY 15-J165no
Operating System: Microsoft Windows 10 (64-bit)

There's an unknown driver device in my device manager, and I can't seem to find the right driver for it. 
Help please. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-16-2017 07:33 AM

HP Recommended

Hi:

 

You need this driver for that device...

 

This package provides the Intel Smart Connect Technology driver forsupported notebook models running a supported operating system. TheIntel Smart Connect Technology driver enables the system to resumefrom sleep mode and update supported web applications such asemail. The system enters sleep after the update is completed.

 

http://ftp.hp.com/pub/softpaq/sp65001-65500/sp65233.exe

View solution in original post

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3 REPLIES 3

‎05-16-2017 07:16 AM

HP Recommended

Hi:

 

Please post the hardware ID for the unknown device, and I will post the link to the driver you need.

 

Use this guide for how to find the hardware ID.

 

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

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‎05-16-2017 07:29 AM

HP Recommended

ACPI\VEN_INT&DEV_33A0
ACPI\INT33A0
*INT33A0

Was this reply helpful? Yes No

‎05-16-2017 07:33 AM

HP Recommended

Hi:

 

You need this driver for that device...

 

This package provides the Intel Smart Connect Technology driver forsupported notebook models running a supported operating system. TheIntel Smart Connect Technology driver enables the system to resumefrom sleep mode and update supported web applications such asemail. The system enters sleep after the update is completed.

 

http://ftp.hp.com/pub/softpaq/sp65001-65500/sp65233.exe

Was this reply helpful? Yes No
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