Microsoft Mouse and Keyboard Centre does not detect Mouse or Keyboard

[Tyroscene]

The '0' and close bracket button on my HP Pavillion has stopped working for some reason. The other keys are fine, and I have a 0 button on the number pad - which I mostly use for keying in digits - so that is fine, but now I have to bring up the online keyboard whenever I want to type a close bracket which is really frustrating.

I have rebooted, updated the keyboard drivers, I have uninstalled the keyboard and reinstalled it, all to no avail, which makes me think that probably there is a problem with the keyboard itself rather than a software issue. What I would really like to do in this case is to reassign a button that I do not use very often, for example Shift+6 [^] or ` to be a close bracket.

I believe that I can do this using the Microsoft Mouse and Keyboard Centre but whenever I open tha up it tells me that no devices have been detected.

Any idea how I can get the software to detect the HP mouse and keyboard and if this is a good solution to the issue?

Alternatively, is there another way of re-assigning individual keyboard keys?

I know I have the option of buying an external keyboard but I would prefer not to do that to save on space and make my laptop more portable.

Thanks in advance.

[Barachiel]

@Tyroscene

Thank you for posting on HP Forums, 

Barachiel is at your service. 

I Understand you are in need of support,

And to help you out, I'm sending out a Private message with the required information's,

Good Luck. 🙂

[iomare]

Hi,

What is the exact model or product number of the PC? Here is link to HP support page showing how to find it:

https://support.hp.com/ca-en/document/c00033108

Naturally if the answer supplied in private solves the problem, let us know.

Regards,

David

[Tyroscene]

Hi Barachiel

Thanks for sending me the message I will take a look now and hope that that helps.

Thanks again for replying

[Tyroscene]

Hi David

So the product is an HP Pavilion Notebook.

Name: HP Pavilion Notebook

Product Number: X7G58EA#ABU

Hope that narrows things down

Thank you for your response!