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‎02-08-2017 11:49 AM

HP Recommended
Product: Elitebook 840 G1
Operating System: Microsoft Windows 7 (64-bit)

After installing a fresh copy of Windows 7 Pro 64 Bit on my Elitebook 840 G1, and downloading almost all drivers, I have the remaining unknown drivers in Device Manager. (It would be really great if HP took a proactive stand and somehow helped customers figure out missing drivers)

 

1. PCI DEvice    PCI\VEN_10EC&DEV_5227&SUBSYS_198F103C&REV_01

2. PCI Serial POrt    PCI\VEN_8086&DEV_9C3D&SUBSYS_198F103C&REV_04

3. PCI SImple COmmunications    PCI\VEN_8086&DEV_9C3A&SUBSYS_198F103C&REV_04

4. Unknown Device   ACPI\INT33A0

 

Any help locating these drivers would be greatly appreciated, as well as an approach to diagnosing driver FAilures.

 

THANKS!

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-08-2017 12:04 PM - edited ‎02-08-2017 12:10 PM

HP Recommended

@AJCAMP108

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5405097&swItemId=ob_134503_1&swEnvOid=405...

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5405097&swItemId=ob_143384_1&swEnvOid=405...

 

REO

 

And this one.

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5405363&swItemId=ob_146774_1&swEnvOid=405...

View solution in original post

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4 REPLIES 4

‎02-08-2017 12:04 PM - edited ‎02-08-2017 12:10 PM

HP Recommended

@AJCAMP108

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5405097&swItemId=ob_134503_1&swEnvOid=405...

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5405097&swItemId=ob_143384_1&swEnvOid=405...

 

REO

 

And this one.

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5405363&swItemId=ob_146774_1&swEnvOid=405...

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‎02-08-2017 01:20 PM

HP Recommended

The  PCI Device  PCI\VEN_10EC&DEV_5227&SUBSYS_198F103C&REV_01

still shows missing. When I rebooted my laptop, I got the error message that a device driver did not install successfully.

 

THis might be related to a message I received that .NET needed to be installed. I installed .NET 4.1 and rebooted - I'll try the driver reinstall again.

 

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‎02-08-2017 01:26 PM

HP Recommended

REALTEC USB Driver requires .NET installed before the driver install.

Everything is working now!

Thanks!!

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‎02-08-2017 02:02 PM

HP Recommended

Your very welcome @AJCAMP108

 

REO

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