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Honor Student
Posts: 3
Member Since: ‎09-22-2016
Message 1 of 6 (3,291 Views)
Accepted Solution

Missing Drivers for HP Notebook - 15-ac151dx

Product Name: HP Notebook - 15-ac151dx
Operating System: Microsoft Windows 7 (64-bit)

Hi,

I recently bought the HP Notebook - 15-ac151dx. It came with Windows 10 pre-installed but I had to install Windows 7 (x64 bits) on It for professional matter.

I had no problem finding most of the drivers through the official support page: http://support.hp.com/us-en/drivers/selfservice/hp-15-ac100-notebook-pc-series/8499326/model/1019320...

I had a hard time finding the appropriate LAN controller driver but I finally found It. However I am still missing theses particular two drivers.

Mobile 5th Generation Intel(R) Core(TM) USB xHCI Controller - 9CB1
PCI\VEN_8086&DEV_9CB1&SUBSYS_80C1103C&REV_03
PCI\VEN_8086&DEV_9CB1&SUBSYS_80C1103C
PCI\VEN_8086&DEV_9CB1&CC_0C0330
PCI\VEN_8086&DEV_9CB1&CC_0C03

Unknown
ACPI\MSFT0101
*MSFT0101

Please can you help me with that issue ?

 

PS: Please forgive my poor English

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Accepted Solution

Re: Missing Drivers for HP Notebook - 15-ac151dx

Hi:

 

For the first one, download, unzip and run the setup application from the link below.

 

https://downloadcenter.intel.com/download/22824/USB-3-0-Driver-Intel-USB-3-0-eXtensible-Host-Controller-Driver-for-Intel-8-9-100-Series-and-Intel-C220-C610-Chipset-Family?product=65855

 

For the 2nd one, you need to install the hotfix from Microsoft...

 

https://support.microsoft.com/en-us/kb/2920188

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Associate Dean
Posts: 5,903
Member Since: ‎01-21-2012
Message 2 of 6 (3,285 Views)

Re: Missing Drivers for HP Notebook - 15-ac151dx

Hi

 

Try to install the driver links given below and see if this fixes your issue.

 

ftp://ftp.hp.com/pub/softpaq/sp75501-76000/sp75505.exe

 

ftp://ftp.hp.com/pub/softpaq/sp76001-76500/sp76358.exe

Let us know how it goes!

"I work for HP."
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****Please mark Accept As Solution if it solves your problem****

Regards
Manjunath
Honor Student
Posts: 3
Member Since: ‎09-22-2016
Message 3 of 6 (3,265 Views)

Re: Missing Drivers for HP Notebook - 15-ac151dx

Thanks for your quick reply Manjunath,

 

I tried to access the links but both were unreachable. I tried on my home and work Network for the same result. I am currently connected in Haiti.

 

I'd really like to try your solution.

 

Regards

Provost
Posts: 94,287
Member Since: ‎07-13-2010
Message 4 of 6 (3,260 Views)

Re: Missing Drivers for HP Notebook - 15-ac151dx

Hi:

 

For the first one, download, unzip and run the setup application from the link below.

 

https://downloadcenter.intel.com/download/22824/USB-3-0-Driver-Intel-USB-3-0-eXtensible-Host-Control...

 

For the 2nd one, you need to install the hotfix from Microsoft...

 

https://support.microsoft.com/en-us/kb/2920188

Honor Student
Posts: 3
Member Since: ‎09-22-2016
Message 5 of 6 (3,224 Views)

Re: Missing Drivers for HP Notebook - 15-ac151dx

Thanks Paul,

 

Everything is ok now.

 

Best Regards.

Provost
Posts: 94,287
Member Since: ‎07-13-2010
Message 6 of 6 (3,213 Views)

Re: Missing Drivers for HP Notebook - 15-ac151dx

You're very welcome.

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