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- HP Community
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- Missing Drivers for Windows 8.1

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12-15-2016 08:34 PM
I fresh installed Windows 8.1 64-bit on my HP ENVY 15-j002ex Notebook laptop, now the device manager is unable to locate the drivers for a bunch of devices.
Can someone help me identify which drivers to download? I am not sure if the HP Support Assistant software is capable of doing it but it doesnt show me any recommendations, it just says all drivers are up to date.
Hardware Ids for the devices
1) PCI Device
PCI\VEN_10EC&DEV_5227&SUBSYS_1963103C&REV_01
PCI\VEN_10EC&DEV_5227&SUBSYS_1963103C
PCI\VEN_10EC&DEV_5227&CC_FF0000
PCI\VEN_10EC&DEV_5227&CC_FF00
2) PCI Simple Communications Controller
PCI\VEN_8086&DEV_8C3A&SUBSYS_1963103C&REV_04
PCI\VEN_8086&DEV_8C3A&SUBSYS_1963103C
PCI\VEN_8086&DEV_8C3A&CC_078000
PCI\VEN_8086&DEV_8C3A&CC_0780
3) Unkown Device
ACPI\VEN_HPQ&DEV_6007
ACPI\HPQ6007
And finally I have a High Definition Audio Codec with the following in Device Status
This device cannot start. (Code 10)
{Operation Failed}
The requested operation was unsuccessful.
Solved! Go to Solution.
Accepted Solutions
12-15-2016 10:09 PM
Hello,
Please try this for PCI - Realtek Card Reader driver sp63415.exe
or
http://h20565.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_125075_1&sp4ts.oid=5405424
For High Definition Audio Codec :
http://ftp.hp.com/pub/softpaq/sp72001-72500/sp72139.exe
or
Hope this helps, for any further queries reply to the post and feel free to join us again !!
**Click the White Thumbs Up Button on the right to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
GBL84
I am not an HP Employee
12-15-2016 08:52 PM
Hello KKH1,
PCI Device is for Realtek Local Area Network (LAN) Driver
PCI Simple Communications Controller is for Intel Management Engine Interface (MEI) Driver
ACPI\HPQ6007 is for HP 3D DriveGuard Software
IDT High-Definition (HD) Audio Driver
Please try installing and post back !
Hope this helps, for any further queries reply to the post and feel free to join us again !!
**Click the White Thumbs Up Button on the right to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
GBL84
I am not an HP Employee
12-15-2016 10:09 PM
Hello,
Please try this for PCI - Realtek Card Reader driver sp63415.exe
or
http://h20565.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_125075_1&sp4ts.oid=5405424
For High Definition Audio Codec :
http://ftp.hp.com/pub/softpaq/sp72001-72500/sp72139.exe
or
Hope this helps, for any further queries reply to the post and feel free to join us again !!
**Click the White Thumbs Up Button on the right to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
GBL84
I am not an HP Employee