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HP Recommended
HP ENVY 15-j002ex Notebook PC
Microsoft Windows 8.1 (64-bit)

I fresh installed Windows 8.1 64-bit on my HP ENVY 15-j002ex Notebook laptop, now the device manager is unable to locate the drivers for a bunch of devices.

 

Can someone help me identify which drivers to download? I am not sure if the HP Support Assistant software is capable of doing it but it doesnt show me any recommendations, it just says all drivers are up to date.

 

Hardware Ids for the devices

 

 

1) PCI Device

PCI\VEN_10EC&DEV_5227&SUBSYS_1963103C&REV_01
PCI\VEN_10EC&DEV_5227&SUBSYS_1963103C
PCI\VEN_10EC&DEV_5227&CC_FF0000
PCI\VEN_10EC&DEV_5227&CC_FF00

 

2) PCI Simple Communications Controller

PCI\VEN_8086&DEV_8C3A&SUBSYS_1963103C&REV_04
PCI\VEN_8086&DEV_8C3A&SUBSYS_1963103C
PCI\VEN_8086&DEV_8C3A&CC_078000
PCI\VEN_8086&DEV_8C3A&CC_0780

 

3) Unkown Device 

ACPI\VEN_HPQ&DEV_6007
ACPI\HPQ6007

 

And finally I have a High Definition Audio Codec with the following in Device Status

This device cannot start. (Code 10)

{Operation Failed}
The requested operation was unsuccessful.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello,

 

Please try this for PCI - Realtek Card Reader driver  sp63415.exe

or

http://h20565.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_125075_1&sp4ts.oid=5405424

 

 

 

For  High Definition Audio Codec :

http://ftp.hp.com/pub/softpaq/sp72001-72500/sp72139.exe

 

or 

 

sp63932.exe

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

 

 

View solution in original post

3 REPLIES 3
HP Recommended

Hello KKH1,

 

PCI Device is for Realtek Local Area Network (LAN) Driver

sp63416.exe

 

PCI Simple Communications Controller is for  Intel Management Engine Interface (MEI) Driver 

sp63410.exe

 

ACPI\HPQ6007 is for HP 3D DriveGuard Software

sp71811.exe

 

IDT High-Definition (HD) Audio Driver

sp63555.exe

 

 

Please try installing and post back !

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

HP Recommended

Hi GBL84,

 

Thanks for your response, it helped in getting rid of 2 of the missing drivers. But the device manager is still complaining about PCI Device and High Definition Audio Codec.

 

Any suggestions?

 

HP Recommended

Hello,

 

Please try this for PCI - Realtek Card Reader driver  sp63415.exe

or

http://h20565.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_125075_1&sp4ts.oid=5405424

 

 

 

For  High Definition Audio Codec :

http://ftp.hp.com/pub/softpaq/sp72001-72500/sp72139.exe

 

or 

 

sp63932.exe

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

 

 

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