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‎10-23-2020 08:03 AM - edited ‎10-23-2020 08:16 AM

HP Recommended
Product: HP Notebook - 15-db1079ur
Operating System: Microsoft Windows 10 (64-bit)

Hello,

So ... I've bought a new laptop this week: HP Notebook - 15-db1079ur, once I checked my PC properties and Task Manager ― I found that ~ 2.1 GB of RAMs are reserved by hardware.  Is this how it's supposed to be? Please help! 

Adding a screenshot below from "Resource Monitor": 
HP.PNG
In case  Inserted Photo  doesn't load up for you: https://i.imgur.com/bkwZw2c.png

3 REPLIES 3

‎10-23-2020 08:57 AM

HP Recommended

Hi:

 

Your notebook was designed that way on purpose.

 

HP released this document a while back, which explains the memory shortage...

 

https://support.hp.com/us-en/document/c06526774

This seems to only apply to certain models with AMD Ryzen processors.

Info on Microsoft PlayReady.

https://www.microsoft.com/playready/overview/

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‎10-25-2020 01:25 PM

HP Recommended

So, I've paid for 8 GB of RAM, but in this case I'm getting only 5.9 GB? And there's nothing I can do about it? 

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‎10-25-2020 01:49 PM - edited ‎10-25-2020 01:58 PM

HP Recommended

That's right, there is nothing you can do about it, other than to add additional memory.

 

I don't work for or represent HP and I see where this is going.

 

I gave you the answer to your question, not to discuss anything about it.

 

If you want to address your concerns further regarding this matter, you can contact the HP executive team at the link below.

 

https://ssl.www8.hp.com/us/en/contact-hp/connect-with-hp.html

 

 

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