Missing RAMs? Installed memory (RAM): 8 GB, (5.95 GB usable)

[MinDan]

Hello,

So ... I've bought a new laptop this week: HP Notebook - 15-db1079ur, once I checked my PC properties and Task Manager ― I found that ~ 2.1 GB of RAMs are reserved by hardware.  Is this how it's supposed to be? Please help! 

Adding a screenshot below from "Resource Monitor": 

In case  Inserted Photo  doesn't load up for you: https://i.imgur.com/bkwZw2c.png

[Paul_Tikkanen]

Hi:

Your notebook was designed that way on purpose.

HP released this document a while back, which explains the memory shortage...

https://support.hp.com/us-en/document/c06526774

This seems to only apply to certain models with AMD Ryzen processors.

Info on Microsoft PlayReady.

https://www.microsoft.com/playready/overview/

[MinDan]

So, I've paid for 8 GB of RAM, but in this case I'm getting only 5.9 GB? And there's nothing I can do about it? 

[Paul_Tikkanen]

That's right, there is nothing you can do about it, other than to add additional memory.

I don't work for or represent HP and I see where this is going.

I gave you the answer to your question, not to discuss anything about it.

If you want to address your concerns further regarding this matter, you can contact the HP executive team at the link below.

https://ssl.www8.hp.com/us/en/contact-hp/connect-with-hp.html