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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Missing SATA cable - Installing SSD problems

Create an account on the HP Community to personalize your profile and ask a question
12-24-2018 02:30 PM
My laptop came with the M.2 solid state drive around 256 GB I believe. I spent a long time trying to find a solid-state drive to upgrade to I decided to pick the Samsung 860 Evo 2.5”.
My laptop has an area for installing a second hard drive whether it’s an HHD or a SSD, so I purchased the Samsung 860 Evo and got it in the mail the other day. I opened up my laptop and discovered that there is no bracket to attach the SSD to which shouldn’t be a problem I can purchase one of those easily… The real problem is there is no connector already inside my computer which really threw me off, the several people had spoken to a different occasions all told me there would be a connector already in the laptop.
I called both HP and Samsung, HP tried to talk me into buying a solid-state drive from them and wouldn’t answer any questions I had about installing a third-party SSD. Samsung was more cooperative, the tech-support I spoke to explain to me that they didn’t sell the connectors or bracket but I could easily find them on Amazon or Newegg and he told me I would need a SATA3 6 gbps cable.
I went to Best Buy to buy the cable and spoke to somebody with geek squad, I showed hI’m a picture of the inside of my laptop and he pointed out to me that’s a cable I would need would be a ribbon cable with some type of port at the end of it, that would plug-in to the Samsung 860 Evo.
I have been wildly unsuccessful at finding out what part number or even the name of the cable I will need is. It’s reminding me of the good old days when are used to own a Dell desktop, which in no way allowed you to install any third-party parts.
Can somebody please help me find out what kind of cable I’ll need to install my solid-state drive. I’m a photographer and I need to be able to upgrade my storage and I am having no luck whatsoever as you can tell.
12-24-2018 03:16 PM
Welcome to the HP Support Community @CDAphotography
To better assist you, the members will need the exact model number or product number of your laptop/desktop or printer???
HP Notebook PCs - How Do I Find My Model Number or Product Number?
https://support.hp.com/us-en/document/c03754824
REO
PLEASE DO NOT POST ANY SERIAL NUMBERS
12-24-2018 06:55 PM - edited 12-24-2018 06:57 PM
Hard drive rubber sleeve L21894-001
Hard drive cable L20103-001
Your Maintenance and Service Guide here:
http://h10032.www1.hp.com/ctg/Manual/c06140010
HP ENVY x360 - 15m-cn0012dx Product Specifications:
REO
12-27-2018 11:43 AM
I was able to purchase the ribbon cable connector, thank you. I search for the rubber sleeve and was unable to find it via part number. Will a standard metal bracket for an SSD work?
This one specificly... Insignia SSD Bracket
I purchased the ribbon connector from amazon, that’s where I looked for the rubber sleeve but was unable to find it there or from a google search.