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‎04-14-2020 09:24 PM

HP Recommended
Product: 14s-cr1005tu
Operating System: Microsoft Windows 10 (64-bit)

My boot drive had crashed, which was replaced by HP authorized engineer. However, while opening the product for drive change, the HP engineer found that the screws (under the cushion pads) which hold the back panel to machine were missing. The back panel keeps splitting open due to missing screws. Pls advise how I can get the problem fixed.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-17-2020 01:57 PM

HP Recommended

@ViBee If there are missing screws and you have an HP authorized service center near by, you should be able to take it to them and have it checked,

Here is a link to HP Service Centers, by Country/Region: Click here 

They should be able to get this sorted.

 

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎04-17-2020 01:57 PM

HP Recommended

@ViBee If there are missing screws and you have an HP authorized service center near by, you should be able to take it to them and have it checked,

Here is a link to HP Service Centers, by Country/Region: Click here 

They should be able to get this sorted.

 

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
Was this reply helpful? Yes No
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