Missing on board microphone.

[Dawntreader]

Have upgraded this from original Vista, then Windows 7, now at the latest version of Windows 10, 64 bit. Have lost the driver for the microphone, In fact the mic no longer shows up in the Device Manager.

No driver is available from what I can find on the HP page.

Any help will be appreciated. 

[Riddle_Decipher · Accepted solution]

@Dawntreader I got you covered, here's a list of steps that should help resolve the issue, for good:

The Troubleshooting tool automatically finds and fixes many computer issues. Use it to troubleshoot microphone problems.

1. In Windows, search for and open Control Panel.

2. Click Troubleshooting.

3. Under Hardware and Sound, click Troubleshoot audio recording.

   NOTE: 

   Administrator permission is required to run this program. If prompted, type the administrator password or provide confirmation.

4. The Sound troubleshooter opens. Click Next. The troubleshooter begins checking the audio service status.

5. Select the device you want to troubleshoot, and then click Next.

6. Follow the on-screen instructions and make any changes suggested by the troubleshooter. When done, close the troubleshooter.

7. If the problem persists, continue to the next step.

We may need to reset the privacy settings for the Microphone if the issue occurred after any recent windows updates:

1. Open Settings from your start menu.
2. Click on Privacy in order to access all your privacy settings.
3. Select Microphone from the left pane and then click the Change button.
4. Now, turn on the microphone for this device.
5. Turn on Allow apps to access your microphone.
6. Finally, in the app list, make sure to turn on microphone access for every app you want to give permission to access your microphone.
7. Repeat the same exact steps but for your webcam this time.

If the issue persists, uninstall the microphone driver and restart to automatically install a fresh driver for the same.

1. Open device manager, the fastest way is through the search bar:
2. Open ‘Audio Inputs and Outputs’
3. Left-click on your recording device.
4. In the menu that opens up Click ‘Uninstall’.
5. delete the driver. click apply/OK and then, restart the pc.

P.S: Welcome to HP Community 😉

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.

[Dawntreader]

Thanks Riddle-Decipher!  It amazes me how Windows 10 can do the stuff it does (to its users). If one isn't savvy to the wiles of the OS one might never find the correct path to a necessary solution.  MS could have made it a little easier. But, alas, we novice must turn to the experts!  This message board has NEVER let me down. The  OS troubleshooter found an issue with the input device that was invisible even to the device manager. Once it was discovered, I tracked down a number of places that needed to be activated based on  your excellent advice. Finally, going to the sound control panel I confirmed that the on-board mic could actually "hear" me. 

Thanks again for your good help. Stay well in these uncertain times. <><

[Riddle_Decipher]

@Dawntreader That's awesome, I'm glad I could help!

Thank you for your kind words, and you take care, too.