• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Envy 15 Notebook PC - E0K20UA#ABL
Microsoft Windows 10 (64-bit)

When my laptop is closed and the bottom part of the laptop is facing upwards, the two screws on the top left side of my laptop have gone missing. Because of this, whenever I open my laptop now, it is causing my laptop to split open, making the hinge very loose. From looking at the forums here, it seems I just need to replace the screws and hinges. Where can I get this replaced? Can I just order them and do it myself? Please help!

6 REPLIES 6
HP Recommended

15-j073ca. That is the model and it is a few years old now. Yes your best bet is to get the parts and install them. Do you think you are able to do that? If so post back and we will link you to a manual with instructions and maybe a video and also can help find the parts. If you are lucky it is only the hinges and they can be purchased for about $25 US. 

HP Recommended

Well it's not so much the hinge thats the issue, it's the screws and then the part that the screws screw into that would need replacing. There was loose plastic inside of the laptop that I managed to get out. I am pretty sure it is from where the screws were being held. The hinge is only getting loose because of the screws not being where they should. The loss of these screws at the bottom of my laptop is what is causing the bottom to split open. Where can I order these?

HP Recommended

The hinges are seizing causing the screws to work out of their holes. You have to replace the hinges or you will just have the situation continue to get worse. The part that the screws go into is actually a part of the hinges; the support structure kind of like the footers on a bridge. 

 

You need to study the Manual and figure exactly how the parts go together and ask yourself what can make screws just come out of their holes?

HP Recommended

Are you able to provide me with the manual so I can see if it is something I can do on my own?

HP Recommended
HP Recommended

Hi,

 

Most likely the plastic which holds the " nuts " has broken off and you will need more than just screws. Please take a look t similar thread where you can maybe get some ideas.

 

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Replacement-Hinges-Question/td-p/6531...

 

You can also look at these HP videos for that model for  any fix you try to perform

 

https://h20574.www2.hp.com/results.htm?SID=5354987&MEID=C05EEBD4-CA0D-4975-996B-1E2E71C70C3B

 

Let me know if you need further help,

David

 

Please click on thumbss up for thanks

Please click on accept as solution if answered your question

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.