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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Missing several drivers

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01-21-2018 02:04 PM
Hi, firs sorry about my english.
A few days ago, i bought HP15-bs001nm for my children and i saw that several drivers missing. So I tried to find it on Hp official pages, but with no result. It is like there is no support for this notebook. Can someone help me with it?
Network controller
PCI\VEN_8086&DEV_24FB&SUBSYS_21108086&REV_10
PCI\VEN_8086&DEV_24FB&SUBSYS_21108086
PCI\VEN_8086&DEV_24FB&CC_028000
PCI\VEN_8086&DEV_24FB&CC_0280
PCI Data Acquisition And Signal Processing Controller
PCI\VEN_8086&DEV_22DC&SUBSYS_80867270&REV_35
PCI\VEN_8086&DEV_22DC&SUBSYS_80867270
PCI\VEN_8086&DEV_22DC&CC_118000
PCI\VEN_8086&DEV_22DC&CC_1180
PCI Encryption/Decryption Controller
PCI\VEN_8086&DEV_2298&SUBSYS_832C103C&REV_35
PCI\VEN_8086&DEV_2298&SUBSYS_832C103C
PCI\VEN_8086&DEV_2298&CC_108000
PCI\VEN_8086&DEV_2298&CC_1080
SM Bus Controller
PCI\VEN_8086&DEV_2292&SUBSYS_832C103C&REV_35
PCI\VEN_8086&DEV_2292&SUBSYS_832C103C
PCI\VEN_8086&DEV_2292&CC_0C0500
PCI\VEN_8086&DEV_2292&CC_0C05
Universal Serial (USB) Bus Controller
PCI\VEN_8086&DEV_2292&SUBSYS_832C103C&REV_35
PCI\VEN_8086&DEV_2292&SUBSYS_832C103C
PCI\VEN_8086&DEV_2292&CC_0C0500
PCI\VEN_8086&DEV_2292&CC_0C05
Unknown Device
ACPI\INT3400
*INT3400
Unknown Device
ACPI\INT3403
*INT3403
Thanks in advance. Operating System is Win 7 64 bit
01-21-2018 03:18 PM
Try the Windows 7 Haswell chipset drivers here:
https://support.lenovo.com/us/en/downloads/ds041839
Windows 7 wireless drivers here:
https://downloadcenter.intel.com/product/94854/Intel-Dual-Band-Wireless-AC-3168
USB 3.0:
Check this link:
https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Driver/td-p/5601329
Dynamic platform and thermal framework
https://h30434.www3.hp.com/t5/Business-Notebooks/missing-drivers-for-HP-elite-x2-G1/td-p/5967816
sensor hub component.
Let us know if any of these do not work or if you need others.
01-21-2018 03:20 PM
Hi:
See if these drivers work...
SM Bus Controller: Install this driver first and restart the PC.
This package contains the Intel Chipset Installation Utility. This utility enables the operating system to show the correct name for the installed Intel hardware in the Microsoft Windows Device Manager. This package is provided for supported notebook models running a supported operating system.
http://ftp.hp.com/pub/softpaq/sp81001-81500/sp81164.exe
Universal Serial (USB) Bus Controller: Download, unzip and run the setup application.
Network controller:
This package contains the drivers for the supported Intel Wireless LAN adapters. This package is provided for supported notebook models that are running a supported operating system.
http://ftp.hp.com/pub/softpaq/sp82001-82500/sp82384.exe
PCI Data Acquisition And Signal Processing Controller:
This package contains the driver that enables the Intel Dynamic Platform and Thermal Framework firmware. Intel Dynamic Platform and Thermal Framework provide system temperature and power utilization information for the system thermal protection to function properly. This package is provided for supported notebook models running a supported operating system.
http://ftp.hp.com/pub/softpaq/sp71001-71500/sp71262.exe
PCI Encryption/Decryption Controller:
This package provides the Intel Trusted Execution Engine Interface (TXE) Driver for the supported notebook models running a supported operating system. The Intel Trusted Execution Engine Interface enables the Secure Boot and provides services required for platform security features such as Intel Platform Trust Technology (Intel PPT).
http://ftp.hp.com/pub/softpaq/sp71001-71500/sp71264.exe
The unknown devices will be installed by the chipset and DTPF drivers.
01-21-2018 04:28 PM
Guys, everything went fine. U helped me a lot. In have no words to thank You. Every driver I wrote is recognized now.
One problem is still existing. I cant connect through wireless. I have red cross just like the wireless is turned off. Do I need some program to start it or something else?
01-21-2018 04:32 PM
You're very welcome.
I was afraid you were going to tell me that.
I have not heard of one person on this forum with the Intel 3168 AC adapter that installed W7, being able to get the stupid thing to work.
There are no additional drivers or software needed to work the card. It should have just worked.
What happens when you press the F12 key? The one with the little airplane icon on the key.
That is the key that turns the wifi card on or off.
01-21-2018 06:40 PM
Just a thought but- is there an HP Wireless button driver that works in Windows 7?
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01-21-2018 06:59 PM
Hi, Cheryl:
There isn't one for W7, nor is there missing hardware that would indicate the need for the WB driver.
If there was, there would be an Unknown Device showing up in the device manager with a hardware ID of ACPI\HPQ6001.
I thought that perhaps the HP connection manager software would work but I don't think that would matter either.
I write that because the HP Connection manager software turns on the wifi and turns it off, and if it is off, the wifi hardware doesn't even show up in the device manager.
Unless there is some crazy BIOS setting I am not aware of that needs to be changed for the wireless to work on W7, I am completely stumped.
At least 10 forum members have installed W7 with that wifi adapter with 0% being able to get it to work.
When they installed, W10, 100% stated the 3168 AC wifi adapter immediately worked just fine.
So, it begs the question...what is keeping it from working?
If it was some kind of Microssoft thing, then Intel just wouldn't make any other drivers for it except for W10.
Since they make W7 drivers for the 3168 AC wifi adapter, one would think it should work, but it doesn't.