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HP 15.6 inch Laptop PC 15-e2000 (2J4V7AV)

I am trying to get my monitors connected to my Laptop but they are not detected. I have updated all my HP drivers. I am connecting them via Hyper.

1 REPLY 1
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Hi @Deb262

 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing issues with your HP 22er no longer being recognized HP 15.6 Inch Laptop PC 15-E2000 (2J4V7AV)

 

Please try the following Troubleshoots steps.

Step 1

 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

 

Reconnect, the power cable, keyboard, mouse, and then monitor, and then power on the PC.

 

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and  Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

 

 

Please check and update Windows and HP support assistance drivers 

 

And update Bios and other drivers please click on the link. to update the drivers. 

 

Please run the Hardware test on computer   HP PCs - Testing for hardware failures

 

Click here to HP PCs - Using two or more monitors with one computer (Windows 11, 10)

 

Click here  to HP PCs - Connecting to a wireless monitor or smart TV (Windows 11, 10)

 

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
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